Ordered products are delivered to the buyer as soon as possible , but the specified delivery times are indicative only. Exceeding of delivery does not entitle the buyer to claim damages.
Delayed delivery does not give the right to cancel or terminate , unless the delay in delivery is such that the buyer can not reasonably be required to maintain the agreement. Agreement, Buyer is then entitled to cancel or terminate to the extent necessary.
When determining damage on receipt, via courier UPS or GLS, buyer should inform Van Dorp Trading VOF this by return, you can use the contact website pages. All the pieces need to be kept by the buyer as the damaged pieces / products and associated packaging such as boxes and inner packaging. Without these documents, the courier can not determine any damage report and without this the courier will not accept liability . If one of the pieces are missing , you expressly not entitled to compensation because Van Dorp Trading VOF could no thorough investigation can be carried out concerning the damage caused and the reason thereof.
all products delivers through this website has the standard warranty is extended to both the manufacturer's warranty , if applicable. Demonstration models reduced warranty can apply this product as either hand used and sold. Such products are placed are listed with a lower price and and mentioned with the leadtime for a warranty. Upon acceptance of the product or purchase buyer accept this condition.
On cleaning or maintenance work as well as repairs due to lightning, water or moisture damage, is not covered by warranty. Van Dorp Trading VOF is not obliged to rectify as long as the customer is in default regarding any performance. shippingcost is mentioned in Your checkout for Your country and depends on the kind of products are ordered. Van Dorp Trading VOF always tries to get the best rates. Orders above 250 euro are mostly send free or with less shippingcost. Bundled ordered products for the less expensive products are exepted from this.
warranty is normal standard legal warranty. In case of any warranty issues, You pay shipping to us, and we pay shipping back, unless no fault is found. In that case you pay shipping both ways.
For warranty issues, we try to let you know within 5 workingdays what the problem is with your device. So please take in mind that we need 5 workingdays to inform you about the problem, respect this leadtime. In case there is a problem we can repair we try to do this within 14 days after we received the product back. In case its a DOA (Dead on arrival) and we also can confirm this we will send a new one to your adress. For warranty customer must send an invoice as proof customer did purchase from us. Without invoice its not possible to service the customer for any warranty issues.
In case something is missing in your shipping, you must let is know within 7 days after receiving the product. When we dont get any notice within this period, we are not bound to send you the missing products. We want to serve you in any way we can but as customer you also bound to inform us intime. When you dont take any action on this or make a note too late we cant check it anymore.
Shipping dates when shipped? Just click on the product pages and you see stock status mentioned under the price. What is expected stock? well there is simply no stock at the moment but we expect new stock at the date mentioned. Its not a hard date you can derive rights from. Also the expected shipping dates are not guaranteed, we do our best to ship, but there can always be a delay when its busy. Do you want to wait when its on stock stock than you can do that also.