Schiit-Audio Europe Faq
- Are you official Europe Schiit distributor?
- From where do you Ship?
Shipping is from Zoetermeer, The Netherlands Europe, so no duties to pay for you!!
- Can you ship to a Po-box
no we ship insured and to a person who has to sign for it.
- What is the Voltage of the products?
We deliver EU Euro 220-240V products that are used in Europe, so no USA or UK plugs. For products like Modi, Magni etc, where there is an adapter, you will receive offcourse an Euro adapter, so all products are ready and go for Europe network. If you are UK customer than contact your local distributor so you would be supplied UK versions.
- Why are the prices lower on Schiit.com ?
Simply our prices are not higher, in fact in some cases our prices are lower than Schiit.com. The prices on Schiit.com are for countries where there is no distributor. A customer from such a country needs transportation to their country of origin and customs clearance rights and pay their own taxes. In countries where there is a Schiit distributor, these costs are already covered. Just see the calculation for one of the products as example below.
- What is stock for products?
Just click on the product pages and you see stock status mentioned under the price. What is expected stock? well there is simply no stock at the moment but we expect new stock at the date mentioned. Its not a hard date you can derive rights from. Also the expected shipping dates are not guaranteed, we do our best to ship, but there can always be a delay when its busy. Do you want to wait when its on stock stock than you can do that also.
- When I place order I did not get any confirmation?
Yes when you place order you get a confirmation. In case you will not see it, please check your spamfilter, perhaps its in your unwanted emailmap. If not please contact us with your name and what you ordered so we can send a copy to you. With Banktransfer IBAN/BIC (bankuberweising) you pay yourself the money through your bank and need to mention the ordernumber from the orderconfirmation.
- is the price of the USD mark just set into EURO ?
Simply NO, because we can be brief about this, this is not the case , in fact you 're even cheaper in the event you could order directly. Below is an explanation :
On the Shiit.com website indicates that taxes etc, must be paid for the account of the customer. Let me just take one example, the Bifrost without USB ;
349 USD Shiit.com price
55 USD + shipping ( minimum cost )
404 USD total, at 1.30 EURO ( average conversion rate ) is 310 EURO. However, you are liable to pay VAT and in our case this 21 % VAT added, together with the 310 euro this will make a total of 375 euros total including VAT. In most country like the Netherlands you also need to pay a percentage like customs clearance, in our case 3% which will even make the price higher. So you see that you make at least a profit of 35 euros.
In the above calculation, there is also no account of customs clearance and handling that you have to pay the postal or courier company since they will pay in advance the VAT etc for your account. Which ranges between 10 to 30 euros and thus has the advantage soon will be 45 to 60 euros total.
The prices that we have put down are also guideline prices set by Schiit. Moreover, prices in other countries where a Schiite distributor is can be higher or perhaps a bit lower, due to local exchange rates and VAT.
- Do I need to pay import taxes etc ?
No you don't. Since the products are already in the EU, you don't need to pay any taxes for import or duties, because we already paid them for you;-)
- Price Magni and Modi calculation ...
Schiit price 99 USD + 42 USD minimum postage = 109 euros (converted) x 21 % VAT = 131 Euro
Sonority price is 119 euros , so you can see that the Sonority is not a Shit price but only a Schiit price ;-)
- Did you invent the calculations yourself or can I find it anywhere?
no, this can be simply retrieved from the Tax agencys
customers who say, "yes, but below a certain amount I pay no tax , etc". That's right, but the order must be a value less than 22 euros. In addition to 150 euros and you pay sales tax and over 150 euros will be used to pay customs duty .
- How soon will you reply my email?
We always try to answer within 24 hours, but if you dont hear anything in 3 workingdays, than send an email again. But please be patient, dont send an second email before this has expired. Its very busy sometimes and we do our best. Also please dont contact Schiit USA since they dont know anything about your order in case you have one open at our website.
- Warranty , where should I go ?
You buy your product at Schiit-Europ.com and warranty is therefore settled in accordance with Dutch consumer law. Your benefit, not weeks lost and high costs to sedn and return from the USA if a defect might occur to your product. Sonority will handle your warranty issues.
You must always ask first approval from us to send an product back. In this case we know what to expect and can track it also, so an package is not lost. Also in some cases you are not allowed to send it back without to be sure there are cost that you have to pay and for which we want to be sure you agree. After approval you will receive a return from, with the adress to send your package to and also an Return authorisation number, which you should note on the package. After we receive the package we will contact you within 2-3 workingdays. In case you are returned your money back (14 day policy) than we will send it back to your bankaccount within 2 weeks period. Adress for return shipments is Po Box 7038, 2701 AA Zoetermeer, the Netherlands. Please take in mind, you need first an confirmation before you send your product back and an returnnumber. Returns must be send within 2 weeks after approval, otherwise you will need to ask again for return approval. If a package is lost and not delivered out our adress, the customer is fully responsible. In case the product is defect at receiving your new product, we pay shippingcost back when we also could objectively find out ourself its defect. In this case we ask proof of your shippingcost and pay this back on your account.
- Return Policy
- How much is shipping?
Products are shipped for best prices we can provide....Shippingcost are calculated automatically in checkout...