If wear or damage has occurred to the product or its packaging and therefore declined in value, then we are entitled to offset the damage with the refunded amount. This damage must have arisen because the consumer has done more for the product than is needed to assess whether he wants to keep it and to check the main features. Unnecessary rupture or packaging is missing in the return.
Nederlandse klanten lees hier meer informatie: https://webwinkelrecht.nl/diensten/juridisch-advies/recht-van-retour-vanaf-13-juni/
