Return / Warranty
Return/warranty policy, please read the instructions very carefully. If you don’t follow the instructions than its possible we can’t process your return or warranty.
– Returns, how it works…2 options:
A return label will be made available by us through our return portal (the costs are listed in the country table on this page). If your country is not listed, please contact us. These costs will be deducted from the amount to be refunded or you will receive a separate payment request to pay the costs. The maximum risk that this method of shipment covers is 500 euros via DPD (Posteasy is not insured and at the risk of the customer if this option is chosen). With the option “adjust delivery points”, all parcel shops in your area will be listed by DPD and Postnl;
Option 2: The return is requested at our support page and then you choose the return option, indicate your order number (with the product option you do not have to make a choice, please indicate in the description which products it concerns) and after that you will receive a return form that you must enclose in the box so we know its from you…you will arrange the shipment of the return yourself and choose your own carrier.
For the return, the requirements of the package and insurance, please refer to the return conditions. Customer is always responsible for the return shipment, we only provide a service (option 1), see for more info about insurance, lost shipment or damages our return conditions.
Return label made available by us via DPD or Posteasy:
- You agree with the costs for returning your package (see overview of costs per country in the table below). These costs will be deducted from the amount to be refunded or you will receive a separate payment request to pay the costs. The maximum risk that this method of shipment covers is 500 euros via DPD (Posteasy has no insurance). In case its not sufficient please use the option that you choose your own shipping company;
- Register the return shipment in our return portal;
- Describe the reason for return and select which products it concerns;
- Choose your shipping company (the closest near your home is automatically chosen, you can also choose another location and shipping company);
- Hand over the package at the Parcelshop of your choice.
|Netherlands and Belgium||7 euro
(above 10kg 12 euro)
(above 10kg 15 euro)
|Austria, Denmark, France, Luxembourg, UK||13 euro
(above 10kg 20 euro)
|Bulgaria, Croatia, Czech Republic, Estonia, Finland, Hungary, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, Swiss||18 euro
(above 10kg 25 euro)
(above 10kg 35 euro)
In case a customer can choose DPD in his country for the return shipment and the insurance amount of 500 euro covers the return shipment, its obligated to choose DPD, otherwise choose your own forwarder. Customer is responsible for the return shipment, Schiit-Europe only provides a service and we are not responsible for the return shipment.
How long do I have to register a return (option 2)?
As a customer, you have 14 days statutory reflection period from the day the ordered product is delivered to you, also referred to as the statutory reflection period.
The costs of the return shipment are for the account of the customer and must be received at Schiit Europe within 2 weeks after notification of the return. If the product is not returned on time, Schiit Europe can no longer accept it as a return shipment. Schiit Europe will refund the entire purchase price including the shipping costs incurred to deliver the product to you. The product will be inspected for damage upon receipt. If damage has arisen or the packaging is completely unnecessarily torn open / broken, Schiit Europe can charge the costs and if possible deduct the amount to be returned.
Please note, without asking for a return form (option 2), Schiit Europe is not aware that your shipment is being returned and it may not be possible to process it (on time). The return address for processing returns differs from our PO box address.
Schiit Europe will refund the purchase amount within 2 weeks after notification of the return. This is done in the same way you paid for the order. So a bank transfer is made by means of a return bank transfer to the account number used to pay. A paypal payment is returned via Paypal to the same paypal account etc …
– Warranty – Repair
Have you got a defect in your product? Then you can make a repair request to our customer service via our support page. It is important for a smooth process to state the order number and product. If you are logged into your account, you can tick the order number which is related to the product. As a guest you can also create a ticket, but you must manually enter the order number. Please also state which product it concerns.
Depending on the time in the season, a warranty request can take 2 to 4 weeks. Within this period, the shipment takes place back and forth, inspection and repair or replacement. We do everything we can to keep this timeframe as short as possible. We will of course keep you informed as soon as your product is returned.