Returns / Warranty

Return / Warranty

Return procedure 

Return/warranty policy, please read the instructions very carefully. If you don’t follow the instructions than its possible we can’t process your return or warranty. 

– Returns, how it works (Swiss and Norway customers or Products company bought EX VAT on VAT number are not entitled for returns):

First an Important message: Put no shipping labels/tape on the Schiit product carton itself.
Your Schiit product (packaging) is packed in a larger carton packaging or in special plastic, precisely to protect te Schiit product packaging itself, so use this carton packaging again or find a suitable packaging yourself so you can put the Schiit carton packaging inside this bigger carton packaging. In case you put labels and tape on the Schiit product carton (the carton packaging with a Schiit productlabel on it) we will charge you 15-20 euro as minimum cost (yes that is our legal right, a customer must return the product as received and that means no shipping labels and tape on the product packaging itself and its a small effort for the customer to do that). The cost will cover the time we need to remove all tape and shippinglabels and in most cases we need to replace the Schiit carton box for a new one and book and print new Schiit productlabels. Also if you send it back in the product packaging alone is not sufficient for transport. Customer agrees with this when the product is returned. 

For the return, the requirements of the package and insurance, please refer to the return conditions. Customer is always responsible for the return shipment, see for more info about insurance, lost shipment or damages our return conditions.

If you want to return a product, follow the instruction below

1) the product was delivered within 14 days ago. If 14 days are expired you are not entitled to a return;

2) if you are within the 14 days, send an email to returns@sonority-audio.nl and mention the following:

– name and surname;
– order number;
– product(s) that you want to return.

Please note: your email notification is the proof of your timely return notification.

3) download the return form via the web link below and put it in your package.

https://www.schiit-europe.com/wp-content/uploads/sites/2/2023/02/retour-schiit-HOEK-EN.pdf

How long do I have to register a return?

As a customer, you have 14 days statutory reflection period from the day the ordered product is delivered to you, also referred to as the statutory reflection period.

The costs of the return shipment are for the account of the customer and must be received at Schiit Europe within 2 weeks after notification of the return. If the product is not returned on time, Schiit Europe can no longer accept it as a return shipment. Schiit Europe will refund the entire purchase price including the shipping costs incurred to deliver the product to you. The product will be inspected for damage upon receipt. If damage has arisen or the packaging is completely unnecessarily torn open / broken, Schiit Europe can charge the costs and if possible deduct the amount to be returned.

Please note, without asking for a return form, Schiit Europe is not aware that your shipment is being returned and it may not be possible to process it (on time). The return address for processing returns differs from our PO box address.

Schiit Europe will refund the purchase amount within 2 weeks after notification of the return. This is done in the same way you paid for the order. So a bank transfer is made by means of a return bank transfer to the account number used to pay. A paypal payment is returned via Paypal to the same paypal account etc …

 

How long do I have to register a return?

As a customer, you have 14 days statutory reflection period from the day the ordered product is delivered to you, also referred to as the statutory reflection period.

The costs of the return shipment are for the account of the customer and must be received at Schiit Europe within 2 weeks after notification of the return. If the product is not returned on time, Schiit Europe can no longer accept it as a return shipment. Schiit Europe will refund the entire purchase price including the shipping costs incurred to deliver the product to you. The product will be inspected for damage upon receipt. If damage has arisen or the packaging is completely unnecessarily torn open / broken, Schiit Europe can charge the costs and if possible deduct the amount to be returned.

Please note, without asking for a return form, Schiit Europe is not aware that your shipment is being returned and it may not be possible to process it (on time) or even accept it. The return address for processing returns differs from our PO box address.

Schiit Europe will refund the purchase amount within 2 weeks after notification of the return. This is done in the same way you paid for the order. So a bank transfer is made by means of a return bank transfer to the account number used to pay. A paypal payment is returned via Paypal to the same paypal account etc …

– Warranty – Repair

Have you got a defect in your product? Then you can make a repair request to our customer service via our support page. It is important for a smooth process to state the order number and product. If you are logged into your account, you can tick the order number which is related to the product. As a guest you can also create a ticket, but you must manually enter the order number. Please also state which product it concerns. For warranty information itself read our terms & conditions page.

Shipping – In the first instance, the customer pays the shipping costs, as we also have to judge for the warranty whether the product is actually defective. However, if the product is defective under warranty, we will pay the shipping costs in accordance with the costs we would pay if we sent you a return label. If you are unsure whether your shipping costs are higher, please contact us and we will give you a quote of our shipping costs. The guideline for the shipping costs we would pay is approximately the amount of the shipping costs you paid for your order. For example, if you paid 10 euros for your order and now pay 20 euros to return the product, you are entitled to 10 euros in shipping costs if it is under warranty and not 20 euros. It is your own choice to choose a more expensive shipping option. We do not send a shipping label as standard, but we will support you in this if you see that the costs are higher if you ship yourself.

All products delivers through this website to end-consumers has the standard 2 years warranty and could be extended if a manufacturer’s warranty is applicable (mentioned on the product page). B2B (business 2 business) warranty is not covered under consumer law and there is a 1 year standard warranty applicable unless mentioned otherwise. For more detailed information about the standard and manufactory warranty see our terms & conditions page.