FAQs

Frequently Asked Questions


Schiit price 99 USD + 42 USD minimum postage = 128 euros (converted exchange rate 1.10) x 21 % VAT = 155 Euro (you also have to import duties which is different per country but between 10-15 euro) Schiit-europe.com price is 129 euros , so you can see that our price is not a Shit price but only a Schiit price ;-)
If wear or damage has occurred to the product or its packaging and therefore declined in value, then we are entitled to offset the damage with the refunded amount. This damage must have arisen because the consumer has done more for the product than is needed to assess whether he wants to keep it and to check the main features. Unnecessary rupture or packaging is missing in the return.
Nederlandse klanten lees hier meer informatie: https://webwinkelrecht.nl/diensten/juridisch-advies/recht-van-retour-vanaf-13-juni/
You must always ask first approval from us to send an product back within 14 days after its delivered at your adress (B2B orders where we make ex vat orders dont have the 14 day return policy, all sales are final). In this case we know what to expect and can track it also, so an package is not lost. Also in some cases you are not allowed to send it back without to be sure there are cost that you have to pay and for which we want to be sure you agree in advance. See also more about this part in our General terms, if you dont follow this you have no rights to claim anything. After approval you will receive a return from, with the adress to send your package. After we receive the package we try to contact you within 5 workingdays in case something is missing or damaged. In case you have returned the products and all is in good condition we will return your money to your bankaccount within 2 weeks period. Please take in mind, you need first an confirmation before you send your product in return. Returns must be shipped within 2 weeks to the adress that you receive with return instructions after approval, otherwise you will need to ask again for return approval. If a package is lost and not delivered out our adress in the return instructions that you receive by email, the customer is fully responsible. Returning products should never been send to our PO Box. In case the product is defect at receiving your new product, we pay shippingcost for the return shipment when we also could objectively find out ourself its defect. In this case we ask proof of your shippingcost and pay this back on your account. For the height of shippingcost and that we pay that in case you have a valid return, please read our General terms on which procedure you have to follow to avoid high shippingcost for both parties. When you dont follow this, you will not be refunded all shippingcost you have to make. For damaged returns that are send by customer to us (returns, repairs or uprades) see our General terms and conditions). Also you can find more info for B2B orders.
Within Europe, that means country that dont need export documents. Country that are negoating EU about joining the European Union are not included.
You will get instructions once the order is placed. Customer pays the shipping on the order so he can benefit from our low price for shipping, that is for the return shipping once we are ready with the upgrade. Customer is also responsible for the shipment to send in your Bifrost, Gungnir, Yggy etc. We advise to use insured shipping and if available proper packaging (the original packaging is the best, like you received it at delivery from your order). Can you upgrade my product any sooner than 14 days? no, we dont guarantee that, since we have a que or repairs or upgrade and our tech guys are busy with this que first. We cant place you ahead of customers that were sooner than you.
In case your product is defect, please send us an email with your problem and your ordernumber and you receive instructions with the repair adress. Who pays shipping if I need warranty service? You pay shipping to us and we pay shipping back, unless no fault is found. In that case you pay shipping both ways. See more info our Returns/Warranty page.When you send a repair, we dont need official documents like invoice, cables or tubes. In case this is still send to us, than we are not reliable in case this will be missing.When you send a repair, we dont need official documents like invoice, cables or tubes. In case this is still send to us, than we are not reliable in case this will be missing.
You buy your product at Schiit-Europe.com and warranty is therefore settled in accordance with Dutch consumer law. Your benefit, not weeks lost and high costs to send and return from the USA if a defect might occur to your product. Sonority will handle your warranty issues. 
Just click on the product pages and you see stock status mentioned under the price. What is expected stock date? well there is simply no stock at the moment but we expect new stock at the date mentioned. Its not  a hard date you can derive rights from. If you place an order you confirm the fact that there is no stock at the moment and its possible the expected date for stock will be later than expected. For new launched products, there are a lot of customers that wants to place a pre-order, so this date is certainly a rough estimate, which can take a few weeks longer. In case you have placed an order and decide it takes too long, just ask for a refund any time and we refund your order without any cost offcourse. Or be certain and ust wait untill there is stock mentioned on the website, that is very easy. Also the expected shipping dates for stocked products are not guaranteed, we do our best to ship, but there can always be a delay for 1-2 days when its very busy.
We deliver EU Euro 220-240V products that are used in Europe, so no USA or UK plugs. For products like Modi, Magni etc, where there is an adapter, you will receive offcourse an Euro adapter, so all products are ready and go for Europe network. If you are UK customer than contact your local distributor so you would be supplied UK versions.
An architecture that is direct as possible for the audio signal. On the Schiit side, we've take innovative and if possible a design architecture that is as direct as possible for the audio signal, this approaches, are each uniquely designed for the task at hand. No unnecessary components will be added to the design that stands in the way of a signal that is as direct as possible. Even our least expensive headphone amplifier is essentially a miniature, fully discrete, DC coupled, current-feedback pow